Verify your account to continue playing at PokerStars

In line with license requirements in Greece, all newly registered users must verify their accounts within 30 days of completing the Real Money form.

The good news is that the new process is easy to complete. Just follow these steps:

1. Log in to your PokerStars account and complete the Real Money form

   If you have not filled in the Real Money form, you will need to do so first by visiting the 'Cashier'. The details you use on the Real Money form need to match the ones shown on your identification documents

2. Verify your identity

   Send us your documents by selecting ‘Send Documents Now’ after completing the Real Money form. A new pop-up window will open, allowing you to upload your documents. You need to provide copies of the following documents:

• A copy of a recent bank statement (no older than three months)
• Proof of your home address, showing your full name, complete mailing address and the issue date. Proof of address documents should not be older than three months
• A copy of a valid government-issued photo ID document. It can be a passport or national ID card

We’ll be in touch when your documents have been reviewed.

Here are a few more things you need to know:

1. Withdrawal restrictions

If you’ve made a deposit but haven’t yet verified your account, you won’t be able to withdraw your funds until you verify.

2. Suspension and closure

Your account will be automatically suspended 30 days after you complete the Real Money form if you haven’t verified your account. Your account will be automatically closed 30 days after account suspension if you still haven’t verified your account. Once this happens, you’ll need to create a new account to play with us again.

To avoid this, we recommend you verify your account. Once your account is successfully verified, you can continue to enjoy our games without any problems.