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Explanation of the Accumulative Loss Limit feature

You can limit the net loss of funds on a calendar day, week or month basis. This feature can help you to manage your experience better while gambling online.

How does the limit work?

Depending on your chosen limit, it'll factor in all wagers made during the past calendar day, week or month.

When you've reached the limit, you won't be able to play again until the limit resets. If you're playing in an active tournament, the limit won't affect it, but you won't be able to use add-ons or buy-ins.

How do I apply this to my account?

Follow these instructions, depending on the way you access your account:

Desktop
  1. Tools
  2. Responsible Gaming
  3. Restrict Accumulative Loss Limit
Website
  1. Account
  2. Responsible Gaming
  3. Restrict Accumulative Loss Limit
Mobile
  1. Account
  2. Responsible Gaming Settings
  3. Restrict Accumulative Loss Limit

How do I change my limit?

You can update your limit at any time through the same menu. We'll approve any requests to increase your loss limit after 24 hours.

Once approved, the new limit will become effective from the start of the next time frame:

  • Daily limit: at the end of the day at 00:00, local time.
  • Weekly limit: at the end of the week, on Sunday at 00:00, local time.
  • Monthly limit: on the first of the next month at 00:00, local time.

If you decrease the limit, it will take effect immediately.

How do we calculate your net loss?

The limit factors in your net loss by determining the accumulated net loss in total. In other words, we add all wagers made and subtract the sum of all winnings and un-registrations.

Here is how we count your net loss in different games:

  • Poker: Total value of initial table buy-in, re-buys/ add-ons for all game tables (incl. ZOOM games).
    • MTTs/Sit & Go's: the total value of Tournament registration, re-buys and add-ons (this includes T-Money, cash and tournament tickets).
  • Casino: The total value of all Casino games, bets, or spins made. Instant Bonuses and Free Spins don't count.

Can I turn off the pop-up notifications?

It's not possible to turn off this feature. Once you've exhausted 80% of your chosen limit, a pop-up message will notify you.

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