Why do I need to verify my payment account?
When do I need to verify my payment account?
Which documents do I need to send?
Why do I need to verify my payment account?
As part of our license requirements, we need to make sure you're the owner of any withdrawal methods you use with us. This validation is mandatory and a one-time-only need for each new payment account you intend to use. Once we verify a payment account, we won't need to verify it again.
All the documents we receive are safely held. We won't use them for any other purpose than verifying your payment methods.
IMPORTANT: Please note that your account will be restricted if we don't receive the below requested documents within seven days.
When do I need to verify my payment account?
We'll ask you for proof of ownership when you request a withdrawal to a new and unverified payment account.
Which documents do I need to send?
To know which documents you'll need to send, choose your payment method from the list below.
For your document to be accepted, make sure that:
- The account and transaction details are clear
- Any online banking screenshots have the URL/link clearly visible
- Proof of IBAN is stamped and signed by the bank
- The document is not blurred or cropped
- All four corners of the document must be visible
- Photocopies are not accepted
You can quickly upload your documents here.
Apple Pay
- A screenshot of your Apple Wallet app. It should show the card(s) you use for your transactions and any of the deposits made to us. Alternatively, you can send us a photo of the front of the card(s) you use with your Apple Pay.
- For virtual card(s), a screenshot showing only the first 6 and last 4 digits of that card(s). For example, 444444******4444. It should also have your name, date of issue, and the expiry date of the virtual card(s).
Cards (Visa or Mastercard)
- A copy of your credit card(s) statement (no older than 3 months) showing the cardholder's name and only the first 6 and last 4 digits of your card(s) number (e.g., 444444******4444). There's no need to include your transaction history.
- A scanned copy of your card(s). It should only display the first 6 and last 4 digits of your card(s) number.
- Or, if you're using virtual card(s), send us a copy of your bank statement, associated with the virtual card(s), including the deposit made with us in the transaction history.
Direct Bank Transfer and Wire Transfer
- A screenshot, legible and clear, of the summary page of your online banking service. It should show your full name, account details, and the URL website link. There's no need to include your transaction history.
- The documents printed via home banking must show the date and have the bank's website URL link.
- Alternatively, a bank statement or proof of IBAN where it appears, in a single official document.
Make sure that your documents and screen capture have the below details visible:
- Issue date (less than 3 months)
- IBAN number (same as registered on our website)
- BIC / SWIFT Bank Code
- Your full name as the bank account holder (accounts on behalf of third parties are not allowed)
- Bank Identification / Logo
- For proof of IBAN, the document must be stamped and manually signed by the bank. The photograph of this document must show the four corners visible.
NETELLER
- A legible and clear desktop or mobile screenshot of the ‘Account Overview’ or ‘Settings’ page of your NETELLER account. It must display your name and registered email address and the URL must be visible.
- Click on the top-right-hand corner of the 'Account Overview' page to show this information.
Skrill
- A legible and clear desktop or mobile screenshot of the whole 'Settings - Personal Details' page, when logged into your account. The URL of the page must be visible.
PayPal
- A legible and clear desktop or mobile screenshot of the 'Account' screen when logged into your account. To access this page, select the cogwheel on the top right next to 'Logout'. The URL and the 'Merchant ID' (if your Paypal has one) must be visible on the screenshot.
IMPORTANT: Make sure that your document shows your account and transaction details clearly. Or else, we can't accept it.
Also, we can't accept your document if:
- The URL/link is not visible in the online banking screenshots.
- The proof of IBAN is not stamped and signed by the bank.
- The document is blurred, cropped, or if the four corners of the document are not visible.
- Photocopies are not accepted.
Our team will review your documents and get in touch if there are any issues. Otherwise, we'll let you know once you can make your withdrawal request.