Privacy Policy

Overview

Below you will find our Privacy Policy which tells you about how we will process your personal data and about rights that you have under data protection. We strongly recommend that you familiarise yourself with this Privacy Policy. However, we understand that people have busy lives and so want to provide you with a quick overview of how we will use your personal data – please remember though that this first section is an overview only and should not be read instead of reading the full Privacy Policy below.

We process your personal data for the purposes discussed in detail below, but the two main purposes are to enable us to provide you with a service and to comply with our regulatory obligations, specifically:

On the first of these, in order for us to offer you with a service we will need you to register a user account and provide bank details to deposit money.
On the regulatory aspect, we are required to monitor our customers and to keep records of transactions to ensure that we are offering a fair, responsible and safe service – and this includes verifying your age and monitoring our customers to ensure that they are gambling within their means.

Introduction

This Privacy Policy applies to our websites, applications, goods and services that link to this policy or which do not have a separate privacy policy. The purpose of this Privacy Policy is to provide you with information about how we use your personal data. This Privacy Policy may be updated from time-to-time so we recommend that you review it regularly, however where we make material changes, we will make sure to alert you to this.

Who is the Controller?

The controller (formerly known as data controller) of your personal data is TSG Interactive Services (Ireland) Limited, Belfield Office Park, Beech Hill Road, Clonskeagh, Dublin 4, Ireland. This is who we refer to in this Privacy Policy when saying "TSG", "we", "our" and "us" etc.

And, what about the Data Protection Officer, or is it DPO?

Yes, we have appointed a Data Protection Officer (DPO). While our DPO can be reached at dataprotection@flutterint.com, our Customer Service team will be your initial point of contact if you wish to exercise your rights. Please see the 'Your Rights' section below.

What is meant by the "Group"?

Reference to the Group within this Privacy Policy means Flutter Entertainment plc and all or any of its direct or indirect subsidiary undertakings, joint venture partners, and their related companies wherever located in the world as may exist from time to time.

How we collect your personal data

In order to provide you services, you will need to create a user account. When creating this user account, you will need to submit certain personal data such as your name, age, address and email. Additional information will also be required for you to utilise some of our services, such as your bank card details.

We also collect information about the transactions you make, including your gambling activity. We may collect personal data through surveys which we, or companies engaged by us for such purpose, undertake. In addition, we collect information about your use of our websites, mobile applications and services. We will also collect other information necessary for us to process your personal data for the purposes set out in this Privacy Policy.

Where you contact us, we will process any personal data you provide in these communications.

We may also collect personal data from third party service providers, such as credit reference agencies and fraud prevention companies.

Finally, we also use "cookies" and similar technologies which may collect certain information about you, such as your devices' IP addresses and online activity, some of which will constitute your personal data. You can learn more about the cookies we use in the 'Cookies' section below.

How will we use your personal data

In accordance with data protection laws, we will only process your personal data when we have a lawful basis for doing so in respect of your personal data. We process your personal data if: (i) it is necessary to provide services to you under the performance of the contract we have with you; (ii) we are required to do so in accordance with legal or regulatory obligations; (iii) you have given your consent; or, (iv) it is in our legitimate interests to process your personal data, provided that none of these interests prejudice your own rights, freedoms and interests.

With the exception of limited circumstances, we do not process special categories of personal data about you (such as personal data relating to your health, ethnicity, religion, political persuasion, trade union membership or sexuality) or personal data relating to criminal offences or convictions. For the limited circumstances in which we process special categories of personal data, we have set out the additional lawful basis required in italics below.

The following is a list of the purposes for which we process your personal data, and the lawful basis on which it carries out such processing:

Purpose	Lawful Basis
To set-up, administer and manage your user account	Necessary for the performance of a contract
To provide you with our services (including to allow you to play our games)	Necessary for the performance of a contract
To receive and respond to your communications and requests	Necessary for the performance of a contract if the communication relates specifically to our services, otherwise legitimate interests
To notify you with important updates to our websites, mobile applications and services	Necessary for the performance of a contract
To ensure that we are able to fulfil our regulatory obligations regarding your use of our services, including by verifying the accuracy of any information you provide us, verifying your identity and verifying your age (which may involve us disclosing your personal data to third parties or supplementing your personal data with information received from third parties (such as credit reference agencies))	Necessary to comply with a legal or regulatory obligation
To ascertain sources of funds and wealth, and to determine their ability to afford the amount you spend	Necessary to comply with a legal or regulatory obligation
To comply with our obligations under applicable laws (including gambling legislation, and regulatory and licensing requirements related to our gambling licences)	Necessary to comply with a legal or regulatory obligation
To identify and disclose any suspected unlawful, fraudulent, or other improper activity connected with our websites, mobile applications and services (including money laundering)	Necessary to comply with a legal or regulatory obligation Substantial Public Interest: Preventing or detecting unlawful acts / protecting the public against dishonesty / regulatory requirements relating to unlawful acts and dishonesty / preventing fraud / suspicion of terrorist financing or money laundering
To monitor gambling patterns and to identify possible responsible gambling concerns	Necessary to comply with a legal or regulatory obligation Substantial Public Interest: Safeguarding of individuals at risk / safeguarding of economic well-being of certain individuals
To prevent you from using our websites, mobile applications and services if you have requested that we do so (such as self-exclusion)	Necessary to comply with a legal or regulatory obligation Substantial Public Interest: Safeguarding of individuals at risk / safeguarding of economic well-being of certain individuals
To comply with any deposit, time or loss limits that you have set or which have been applied to you	Necessary to comply with a legal or regulatory obligation / Consent
To support any other purpose necessary for the performance of our contractual obligations or specifically stated at the time at which you provide your personal data	Necessary for the performance of a contract
To identify any fraudulent use of our service	Necessary for a legal or regulatory obligation
To identify any breach of our terms of use	Necessary for the performance of a contract
To carry out market research campaigns	Legitimate interests of better understanding the products and services that our customers most enjoy
To send out surveys to better understand our products and services	Legitimate interests of better understanding the products and services that our customers most enjoy
To review the results of surveys completed by you	Consent
To prepare statistics relating to the use of our websites, mobile applications and services by you and our customers	Legitimate interests of understanding the use of, and therefore improving, our products and services
To send offers and promotions relating to our services that you may be interested in	Consent
To record telephone calls to and from, and live chats with, our customer services representatives for training	Legitimate interests of improving our customer services
To record telephone calls to and from, and live chats with, our customer services for security and regulatory purposes	Necessary for a legal or regulatory obligation
To use your name, image, username or location in publicity and marketing, but only when you have provided express and informed consent for us to do so	Consent
Sharing: To share your personal information with other members of the Group who assist in providing the services to customers	Legitimate interests to allow us to provide services
Sharing: To share your personal data with our professional advisors, such as lawyers and consultants	Legitimate interests to allow us to seek advice
Sharing: To share personal data with other members of the Group to ensure that responsible gambling measures can be applied across the group	Necessary for a legal or regulatory obligation
Sharing: To share your personal data with social media services to provide you with ads on social media sites, unless you have requested not to receive such ads via your social media account	Legitimate interest of better advertising our products and services
Sharing: To share your personal information with third parties for identity and geolocation verification	Necessary to comply with a legal or regulatory obligation
Sharing: To share your personal information with third parties for fraud and AML detection purposes	Necessary to comply with a legal or regulatory obligation Substantial Public Interest: Preventing or detecting unlawful acts / protecting the public against dishonesty / regulatory requirements relating to unlawful acts and dishonesty / preventing fraud / suspicion of terrorist financing or money laundering
Sharing: To share your personal data with law enforcement agencies for the prevention and detection of crime	Legitimate interests of helping to protect our service and our community Substantial Public Interest: Preventing or detecting unlawful acts / protecting the public against dishonesty / regulatory requirements relating to unlawful acts and dishonesty / preventing fraud / suspicion of terrorist financing or money laundering
Sharing: To share your personal data with national self-exclusion / exclusion databases if you have been self-excluded / excluded	Necessary to comply with a legal or regulatory obligation
Sharing: To share your personal data with gambling regulators in order to assist and comply with any investigation	Necessary for a legal or regulatory obligation
Cookies: To operate our websites and mobile applications, including allowing you to interact with our websites and mobile applications and to recall selections as you move between pages	Legitimate interest of using a website with at least standard functionality to provide our services
Cookies: To analyse your use of our website, monitor our web audience and populate certain content on our website in line with your usage	Consent
Cookies: To track your journey to and from our website so we can understand how customers come to and from our website and give effect to any commercial arrangements	Consent
Cookies: To comply with regulations, including identifying multiple accounts, false logins or potential fraud	Necessary to comply with a legal or regulatory obligation
Cookies: To present third party marketing	Consent

In addition to the purposes set out above, we may also process your personal data for other purposes that we deem compatible with those listed above. We will update this Privacy Policy accordingly, when we do this.

Please note that the lawful bases set out above are those which will primarily apply although it is possible that a change in circumstance may result in a change in lawful basis – for example, if you close your account with us we will no longer process your personal data to perform a contract with you but will continue to do so in order to comply with legal requirements.

Intra-Group Sharing

We are part of the Group and there will be instances where your personal data is shared with other members of the Group. This will occur in the following circumstances:

to enable us to identify and replicate responsible gambling measures (such as self-exclusion) to players across the Group (necessary to comply with a legal/regulatory requirement);
to assist with account management, identification and verification of our customers as well as other regulatory checks (necessary to comply with a legal/regulatory requirement);
to help ensure that customer information is up-to-date and accurate (necessary to comply with a legal/regulatory obligation);
to identify customers who have committed or are suspected of fraud, money-laundering or criminal acts (necessary to comply with a legal/regulatory requirement);
to identify customers who have breached terms and conditions (legitimate interests);
to send cross-brand marketing materials where customer has requested this (consent); and
to analyse and better understand our business, customers, products and services across the group (legitimate interests).

We may also in the future share personal data with other members of our Group for purposes that are related to and compatible with those set out above. Finally, where we are required by law or regulation to share personal data throughout our Group for reasons beyond those set out above we will be required to do this.

Please check this Privacy Policy frequently to learn of any updates to our intra-group sharing.

Disclosing your personal data

In addition to the purposes involving the sharing of your personal data listed above, we will also disclose your personal data to processors we engage. We will have a contract in place with each such processor to ensure your personal data is kept secure.

We may also disclose your personal data in the following circumstances:

when required by applicable law or regulation (disclosure to a governmental, regulatory or enforcement authority);
in order to defend ourselves legally and/or in relation to legal proceedings; and
whilst negotiating a takeover, purchase or merger, and pursuant to the same.

Your personal data may also be accessed by members of the Group who are located outside of the European Union and in such cases we have implemented standard contractual clauses to ensure adequate protection of your personal data.

We may also share your personal data with third parties outside of the European Union and in all such cases we will ensure that standard contractual clauses or an Adequacy Decision is in place to protection your personal data.

Security

We will take appropriate security, technical and organisational measures to ensure that your personal data is kept secure and to prevent the theft, loss or unauthorised access to your personal data. It is important to understand however that security can never be guaranteed and you will not hold us liable save where your security is compromised due to our negligence.

Marketing

If you have signed up to services offered by us we may send you direct marketing in relation to other services offered by us or our Group provided that you have given your consent to receive such marketing.

At any time you can manage your marketing consents via your user account. You can also unsubscribe by using the tools in any marketing communication you receive. Please note that if you unsubscribe from marketing it may take up to five working days for this to take effect.

Social Media Marketing

We may also use information you provide to us to show you relevant advertising and personalised content about our Group's services on certain third party social media platforms (Social Media Sites) made available to us through relevant service providers (e.g. Facebook, Twitter). If you do not wish to see these advertisements, you can change your settings on the Social Media Sites. If you do not want us to share this information with Social Media Sites you can contact us directly.

Cookies

In this Privacy Policy, we use the expression 'cookie' to refer to cookies and similar technologies we use to store information (such as web beacons). A cookie is a simple text file that is stored on your computer or mobile (or other) device by a website's server, and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information, such as a unique identifier and the website name and some digits and numbers.

Almost all websites and applications you visit, including our websites, will use cookies in order to improve your user experience by enabling that website and/or application to 'remember' you, either for the duration of your visit (using a 'session cookie') or for repeat visits (using a 'persistent cookie').

Cookies are used to improve your use of a website or application, for example through letting you navigate between pages efficiently and storing your preferences. Cookies make the interaction between you and the website faster and easier. If a website or application doesn't use cookies, it will think you are a new visitor every time you move to a new page on the website. Cookies can also be used to enable targeted advertising and analysing your browsing of a website.

You can learn more about cookies generally and how to disable them on your browser here.

You can learn more about what advertising cookies exist on your device and you can disable them directly by clicking here.

Retention of your personal data

We retain your personal data for up to seven years. Seven years is calculated from the closure of your user account or where your user account has been dormant for this period. There are some exceptions to this retention period, namely:

If you self-exclude from any of our services, we will retain this information indefinitely.
If you are under investigation or we have identified possible fraud, money-laundering, criminal activity we may retain your personal data for longer.
If there is a legal dispute, we will retain your personal data for the duration of the dispute and for six years thereafter.

Personal data is removed from all physical and virtual storage devices before that equipment is decommissioned.

Updating your personal data

You can update your personal data at any time via your user account. We request that when your personal data changes you update your user account as soon as possible.

Your rights

You have the following rights in relation to your personal data:

a right to access your personal data held by us (also known as a subject access request);
a right to receive certain personal data in machine-readable format;
a right to have inaccurate or out-of-date personal data rectified;
where we have specifically requested your consent to process your personal data and have no other lawful conditions to rely on, you have the right to withdraw this consent;
a right to have certain personal data erased where it is no longer necessary for us to process it, if you have withdrawn your consent pursuant to the paragraph above, where you have objected pursuant to the paragraph below, where your personal data has been unlawfully processed, or where erasing your personal data is required in accordance with a legal obligation;
a right to object to the processing if the lawful basis is that it is in our legitimate interests to process your personal data, but please note that we may still process your personal data if there are other relevant lawful bases or if we have compelling grounds to continue processing your personal data in our interests which are not overridden by your rights, interests or freedoms;
a right to request an explanation of the logic involved if we make decisions about you solely through automated means; and
a right to object to direct marketing, which can be done by opting-out of direct marketing either through your user account or by opting out via the communication itself. You also have a right to object to any profiling to the extent that it relates to direct marketing only.

If you are unsure about your rights or are concerned about how your personal data may be processed, you should contact our Support or your national data protection supervisory authority.

If you would like to exercise any of your rights then you can do so by contacting Support. Please be aware that while we will try to accommodate any request you make in respect of your rights, they are not absolute rights. This means that we may have to refuse your request or may only be able to comply with it in part.

When you make a request in respect of your rights, we will require proof of identification. We may also ask that you clarify your request. We will aim to respond to any request within one month of verifying your identity, but it may take longer (we will notify you if this is the case). If we receive repeated requests, or have reason to believe requests are being made unreasonably, we reserve the right not to respond.

Supervisory authorities

If you have any complaints you have the right to contact your own national data protection supervisory authority however we do ask that you contact us in the first instance to allow us the opportunity to address your concerns.

Contact us

If you have any questions regarding our use of your personal data, or you would like to exercise any of your rights, please contact our Support in the first instance. You can also contact our Data Protection Officer at dataprotection@flutterint.com.